At Dua Trends, we take immense pride in the craftsmanship, fabric durability, and embroidery precision of our luxury unstitched lawn and formal apparel. To guarantee complete peace of mind, we provide a transparent 7-Day Hassle-Free Exchange Policy for all orders across Pakistan.
Eligible Exchange Conditions
- Manufacturing Defects: Fabric misprints, weaving snags, sequin/tilla defects, or damaged zippers/embellishments.
- Transit Damage: Parcel received in a torn, tampered, or visibly compromised condition.
- Incorrect Article: Delivery of a dress or size different from the order confirmation invoice.
- Item Condition: The article must be unstitched, unwashed, unworn, and accompanied by all original brand tags, packaging pouches, and invoices.
Exchange Process (Step-by-Step)
- Initiate Claim: Contact our official WhatsApp concierge team within 7 calendar days of parcel receipt with your Order ID and 2-3 clear photographs/video showing the defect.
- Verification: Our quality assurance team reviews and verifies the claim within 24 business hours.
- Parcel Return: Securely repack the outfit. Our courier partner will either pick up the parcel from your doorstep or instruct you to dispatch it to our Lahore logistics facility.
- Replacement Dispatch: Upon physical inspection of the returned package, your brand-new replacement article is dispatched via express courier at zero additional shipping fee.
Exceptions & Non-Returnable Articles
- Custom stitched or tailored suits made according to customer-supplied body measurements are non-returnable unless an unambiguous sizing error occurred on our behalf.
- Items damaged due to personal laundering, bleaching, or failure to follow fabric care instructions are not eligible for exchange.
- Clearance sale items marked as "Final Flash Sale" are non-refundable but eligible for size adjustment if available in stock.
Refund Alternatives & Store Credit
In the rare event that your chosen replacement article is out of stock in our central warehouse, customers can choose between an instant store credit coupon (with 1-year validity) or a full monetary refund issued via JazzCash, EasyPaisa, or direct Bank Transfer within 3–5 working days.