At Dua Trends Official (duatrends.com), founded and owned by Mohsin Aftab, we consider safeguarding our customer’s personal information our utmost responsibility. This Privacy Policy details our transparent protocols regarding the collection, protection, and lawful processing of customer data when shopping online across Pakistan and internationally.
Information We Collect
- Personal Identifiers: Full Name, Email Address, Contact Telephone Number, and WhatsApp Number.
- Delivery & Logistics Data: Complete Shipping Destination, City, Postal Code, and Landmark for courier dispatch.
- Order History: Product SKUs purchased, custom tailoring sizing preferences, and transaction receipts.
- Technical & Analytical Data: IP address, device type, browser settings, and anonymized user behavior via Google Analytics (GA4) to improve site browsing speed and user interface responsiveness.
How We Use Your Data
Your personal data is utilized strictly for legitimate business and order fulfillment purposes:
- Processing, confirming, and dispatching your orders from our Lahore warehouse.
- Sharing essential delivery coordinates with our licensed courier partners (TCS, Leopards, Call Courier) for accurate doorstep delivery.
- Sending automated SMS or WhatsApp dispatch tracking notifications.
- Providing prompt customer care and addressing size exchange or return requests.
Payment Security & Data Protection
We strictly never store sensitive banking credentials, credit card numbers, or mobile wallet PINs on our servers. Online advance downpayments are encrypted and routed directly through secure, State Bank of Pakistan (SBP) regulated payment gateways (Safepay) using SSL (Secure Socket Layer) 256-bit encryption. Cash on Delivery transactions are paid in local physical currency upon doorstep delivery.
Third-Party Confidentiality
Dua Trends does not sell, lease, trade, or disclose your personal contact information to any marketing agencies or unauthorized third parties. Information is only shared with verified delivery partners strictly necessary to complete package delivery.
Your Rights & Data Deletion
You have the right to request a review, update, or complete deletion of your customer profile and address book at any time by messaging our customer support desk at support@duatrends.com.